Support

If you need help with Sober Tracker, you’re in the right place. We’re here to help you manage your sobriety journey, recovery milestones, reminders, and progress with confidence.

Contact Us

For support questions, bug reports, feature requests, or general feedback, email [email protected]. For technical issues, include your app version, device model, iOS version, and a short description of what happened. Share only the information needed to explain your request.

Frequently Asked Questions

Q: My sober streak, milestones, or savings look incorrect. What should I do?
A: Start by checking your sobriety start date, reminder settings, and any relapse entries in the app. If something still looks off, email us with a short description of the issue, your device model, iOS version, and screenshots if possible.

Q: Notifications or reminders are not arriving. How can I fix that?
A: Make sure notifications are enabled for Sober Tracker in your iPhone settings and that any focus modes or scheduled summaries are not delaying alerts. If reminders still do not appear, send us the details and we will help you troubleshoot.

Q: Can I suggest a new feature or improvement?
A: Yes. If there is a recovery milestone, insight, calendar feature, reminder option, or progress view you would like to see in Sober Tracker, send your idea to [email protected].

Q: Where is my tracking data stored?
A: Your sobriety history and tracking details are stored on your device. The app also sends limited technical information and information about app usage, onboarding, subscriptions, and purchases to Moon Mermaids Media’s servers. Read our Privacy Policy for details.

Q: Does uninstalling the app delete information already sent to your servers?
A: Uninstalling Sober Tracker stops future collection by the app, but it does not automatically delete existing server records. To request deletion, email [email protected].

Q: How can I request access, correction, or deletion of my information?
A: Email [email protected] and describe your request. The app does not require an account, and technical records are associated with an installation identifier rather than your email address. We may need additional information to locate the relevant records. See our Privacy Policy for more information.

Response Time

We usually reply within 24-48 hours on business days. Thank you for your patience while we review each message carefully.

Last updated: 13 October 2026